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« Previous EntriesIn with the new, out with the old? – Wise words from Blue Horizons
Thursday, March 11th, 2010A good post by Hilary Ford on the new Blue Horizons blog. It’s so easy to spend time, energy and cash searching for the next client or customer that you risk neglecting your current customers. Never ever forget the value of internal marketing, how many dentists have had patients say to them or their team, [...]
What’s Your KOLBE™?
Tuesday, March 9th, 2010What’s your KOLBE?
One of the biggest challenges to any clinician and small business owner is the blending of individuals together to make a team.
These are the same challenges that can afflict larger businesses and corporations too.
Do you recruit people then find they aren’t quite what you thought?
Are you beset with problems retaining staff?
Do [...]
More – a film about more by Nic Askew
Saturday, March 6th, 2010It has been a challenging and rewarding week that has seen me finally face up to one of the biggest “elephants in my room”. This isn’t the place to share the details but I am in a blinkers on mode and wanted to make a permanent record of the fact that I have made a [...]
The Monday Morning Quote
Tuesday, March 2nd, 2010“A musician must make music, an artist must paint, a poet must write if he is ultimately to be at peace with himself.
What one can be, one must be.”
Abraham Maslow
The Monday Morning Quote
Monday, February 22nd, 2010I am grateful to my friend Kathryn Thomas for sending me this week’s quote.
“Watch your thoughts, for they become words.
Watch your words, for they become actions.
Watch your actions, for they become habits.
Watch your habits, for they become character.
Watch your character, for it becomes your destiny.”
—Unknown
The Monday Morning Quote
Monday, February 15th, 2010“If the lessons of history teach us anything it is that nobody learns the lessons that history teaches us” ~ Anon
Use your initiative? Far too dangerous
Friday, February 12th, 2010From The Times On Line www.timesonline.co.uk/tol/comment/columnists/melanie_reid/article7022479.ece
Sometimes it’s the stories about the little people that, more accurately than any number of polls or policy research papers, illustrate exactly the kind of society we live in.
So let me tell you the desperately sad tale of a man named Brian Gilfillan, a 36-year-old medical records supervisor. Mr Gilfillan, [...]
Never Try……
Thursday, February 11th, 2010The John Lewis Secret to Customer Service – what can you learn?
Tuesday, February 9th, 2010From BNET insight.
Say customer service and the one organisation that springs to many minds is John Lewis. The retailer pipped other retail rivals to the top slot in a recent poll by the Institute of Customer Service for customer satisfaction, closely followed by grocery stablemate Waitrose.
Called the UK Customer Satisfaction Index, the poll found four [...]
The Monday Morning Quote
Monday, February 8th, 2010“This is the true joy in life: the being used for a purpose recognized by yourself as a mighty one; the being thoroughly worn out before you are thrown on the scrap heap; the being a force of Nature instead of a feverish, selfish little clod of ailments and grievances complaining that the world will [...]
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