Business
« Previous EntriesIn with the new, out with the old? – Wise words from Blue Horizons
Thursday, March 11th, 2010A good post by Hilary Ford on the new Blue Horizons blog. It’s so easy to spend time, energy and cash searching for the next client or customer that you risk neglecting your current customers. Never ever forget the value of internal marketing, how many dentists have had patients say to them or their team, [...]
The John Lewis Secret to Customer Service – what can you learn?
Tuesday, February 9th, 2010From BNET insight.
Say customer service and the one organisation that springs to many minds is John Lewis. The retailer pipped other retail rivals to the top slot in a recent poll by the Institute of Customer Service for customer satisfaction, closely followed by grocery stablemate Waitrose.
Called the UK Customer Satisfaction Index, the poll found four [...]
Make the most of staff appraisals
Thursday, February 4th, 2010Make the most of staff appraisals
From Pitt Godden & Taylor’s weekly newsletter
It is important to hold regular staff appraisals even if you have just one employee.
They do not have to be intimidating or formal affairs, but they do have to be clear and well thought-out. Ideally, staff should be appraised every six months.
From your point [...]
Chaps would you have your teeth or your boobs done first?
Wednesday, February 3rd, 2010Now will all dentists believe that lots of folk would like the opportunity to have better looking teeth?
It’s your responsibility to offer them the choice, isn’t it?
From the BBC website.
Male breast op numbers ‘growing fastest’
Surgery to correct ‘man-boobs’ is increasingly popular
Breast reduction for men is the fastest-growing part of the cosmetic surgery industry for the [...]
Great calculation site for small businesses.
Tuesday, February 2nd, 2010Here’s a link to a useful tool for calculating, comparing profits, taxes etc. Really good resource.
I saw it mentioned on GDP-UK and thought it worth a mention.
www.contractorcalculator.co.uk
The future – for heaven’s sake keep listening and talking.
Friday, January 29th, 2010The UK & Irish economies are in a sorry state. Although the recession is apparently over by the hairsbreadth of the last quarter, the real belt tightening is only just beginning. Dentistry, with which I am most familiar, is still getting used to this idea. I come across practice owners, and an even greater proportion [...]
Strictly Business: Why Are You Doing This? – Philip Humbert
Thursday, January 28th, 2010From Philip Humbert’s most recent newsletter, subscribe at his website www.philiphumbert.com
Strictly Business: Why Are You Doing This?
Every successful business leader has a clear answer to this vital question: Why are you building this company? Who does it serve and what’s your greater purpose? Answering these questions costs you very little, and it can pay huge [...]
The Ubiquity of Competition – Seth Godin
Tuesday, January 26th, 2010From the ever excellent and thought provoking Seth Godin.
How does this apply to you?
The ubiquity of competition
Sure, there are playoffs in football, but competition is everywhere, we just forget to notice it.
There are three hundred photographers looking for work in a particular specialty. One puts a creative commons license on his shots in Flickr and [...]
Integrity – Without It Nothing Works
Thursday, January 14th, 2010From HBS “Working Knowledge” – the full piece is here.
“An individual is whole and complete when their word is whole and complete, and their word is whole and complete when they honour their word,” says HBS professor Michael C. Jensen in this interview that appeared in Rotman: The Magazine of the Rotman School of Management, [...]
Doctors are Horrible Entrepreneurs
Tuesday, January 12th, 2010So it’s not just this side of the pond!!
I just read Erik’s post about able to change the music for each patient during doctor visits. This would be really cool. I have had 5 cat scans in the last 6 months, and the good scan centers now allow you to choose your own radio station [...]