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Thursday, September 2nd, 2010I was asked to contribute 150 words for an article on Key Performance Indicators in Dentistry, as I was addressed (probably tongue in cheek) as a “thought leader in dentistry” I wrote this opinion piece only to have it “spiked” as the editor wanted my “top” 3-6 KPIs – that will follow. I was happy [...]
Funding for NHS dentistry – draw your own conclusions
Monday, August 23rd, 2010From today’s BDA Executive Update Figures highlight mounting expenses of dental practice warns BDA New figures published by the NHS Information Centre today highlight the increasing expense of providing dental care, the British Dental Association (BDA) has warned. The Information Centre’s report, Dental Earnings and Expenses, England and Wales 2008/09, shows expenses borne by dental [...]
Are Staff Happy?
Tuesday, August 10th, 2010Received this recently and thought I’d share it because I believe it is relevant to the owners of all professional practices. What are you doing to make sure that your team works together and stays together? Editorial – Are Staff Happy? By Steve Gold, Editor, Management in Brief www.managementbooks.co.uk I’ve just got back from not [...]
Choosing your customers – Seth’s Blog
Friday, August 6th, 2010He’s right (again) but not enough have ears to listen, here’s the link. Yes, you get to choose them, not the other way around. You choose them with your pricing, your content, your promotion, your outreach and your product line. When choosing, consider: How much does this type of customer need you How difficult is [...]
NASDA Goodwill survey reflects rising dental practice values
Sunday, June 20th, 2010Time for an exit policy? The latest NASDA survey in which Alan Suggett, partner in charge of the unw Dental Business Unit and editor of the quarterly survey, comments on the continuing rise in the goodwill value of dental practices. NASDA goodwill survey reflects rising dental practice values The goodwill value of dental practices continues [...]
Free Advice from Chris Guillebeau
Sunday, June 20th, 2010From the excellent Chris Guillebeau’s blog The Art of Non-Conformity Free advice is often worth less than the price. Much of the time, you already know what you need to do about something—you just need to do it. Nevertheless, I hear a lot of things being repeated, and I get asked a lot of the [...]
Twitter for Business: The 8 Key Rules
Monday, June 7th, 2010By Geoffrey James Taken from BNET an excellent resource. RULE #1: Have a business strategy. Decide what you hope to accomplish, then select your Tweets accordingly. Otherwise you’re just a twit. RULE #2: Remember it’s about them, not you. People are only interested in YOUR life and activities when it impacts THEIR life and activities. [...]
RSA Animate – Drive: The surprising truth about what motivates us
Friday, June 4th, 2010To go hand in hand with his book Drive, here’s the animated lecture from Dan Pink to watch it click here. Think you know what motivates everybody? Think again.
Five Tips for Dealing with Angry Customers – start with me please
Tuesday, May 25th, 2010Very briefly, three weeks ago at the annual check up for gas boiler etc our gas fire was declared “unsafe”. It had given 18 years of excellent service in two homes so didn’t own us anything. We found an updated version of the same fire online from www.discountedheating.co.uk, it was duly ordered and an email [...]
Living Investments UK Ltd for a bad customer experience. Google pick this up.
Friday, May 21st, 2010There’s an old cliche used by customer service trainers about how if you give 11 people an “experience” 9 will tell others if it was bad but only 2 will tell if it was good. Yesterday I had an encounter on Stand 116 at the Trade Show at the BDA conference here in Liverpool with a salesman [...]
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