Business
« Previous Entries Next Entries »Hardly worth the effort – More Wisdom from Seth
Wednesday, May 19th, 2010From Seth Godin’s Blog Hardly worth the effort In most fields, there’s an awful lot of work put into the last ten percent of quality. Getting your golf score from 77 to 70 is far more difficult than getting it from 120 to 113 or even from 84 to 77. Answering the phone on the [...]
Cautious Optimism Is For Amateurs – Doug Emerson
Tuesday, May 4th, 2010Doug Emerson is a horseman and coach with a niche coaching owners of livery stables in the USA. This recent item from his newsletter struck a personal chord with me. Cautious Optimism Is For Amateurs As the chute opens, is the rodeo bull rider cautiously optimistic about the next eight seconds? Were the signers of [...]
Dental Contracts: A Search for Principle and the Future – A report
Sunday, April 25th, 2010I was fortunate enough to attend a most informative Dental Legal Conference in Manchester last week, the legal firm Pannone are to be congratulated on the content of the day. Here’s a full report written by Aidan Briggs. The rare Manchester sun was out to welcome delegates to the Lowry hotel for the 2010 Dental [...]
Paddi Pages No 13 – Into the surgery
Wednesday, March 17th, 2010I may lose friends in the dental equipment business but this newsletter from Fletcher Potanin resonates with me. In 1988 I borrowed £8,000 from my father and set up my first cold squat practice. The only brand new bit of kit in it was the autoclave – which to the best of my knowledge is [...]
In with the new, out with the old? – Wise words from Blue Horizons
Thursday, March 11th, 2010A good post by Hilary Ford on the new Blue Horizons blog. It’s so easy to spend time, energy and cash searching for the next client or customer that you risk neglecting your current customers. Never ever forget the value of internal marketing, how many dentists have had patients say to them or their team, [...]
The John Lewis Secret to Customer Service – what can you learn?
Tuesday, February 9th, 2010From BNET insight. Say customer service and the one organisation that springs to many minds is John Lewis. The retailer pipped other retail rivals to the top slot in a recent poll by the Institute of Customer Service for customer satisfaction, closely followed by grocery stablemate Waitrose. Called the UK Customer Satisfaction Index, the poll [...]
Make the most of staff appraisals
Thursday, February 4th, 2010Make the most of staff appraisals From Pitt Godden & Taylor‘s weekly newsletter It is important to hold regular staff appraisals even if you have just one employee. They do not have to be intimidating or formal affairs, but they do have to be clear and well thought-out. Ideally, staff should be appraised every six [...]
Chaps would you have your teeth or your boobs done first?
Wednesday, February 3rd, 2010Now will all dentists believe that lots of folk would like the opportunity to have better looking teeth? It’s your responsibility to offer them the choice, isn’t it? From the BBC website. Male breast op numbers ‘growing fastest’ Surgery to correct ‘man-boobs’ is increasingly popular Breast reduction for men is the fastest-growing part of the [...]
Great calculation site for small businesses.
Tuesday, February 2nd, 2010Here’s a link to a useful tool for calculating, comparing profits, taxes etc. Really good resource. I saw it mentioned on GDP-UK and thought it worth a mention. www.contractorcalculator.co.uk
The future – for heaven’s sake keep listening and talking.
Friday, January 29th, 2010The UK & Irish economies are in a sorry state. Although the recession is apparently over by the hairsbreadth of the last quarter, the real belt tightening is only just beginning. Dentistry, with which I am most familiar, is still getting used to this idea. I come across practice owners, and an even greater proportion [...]
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