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Never Try……
By alun | February 11, 2010
Topics: Blog, Personal | No Comments »
This is the most recent article for Apex. I have borrowed and quoted heavily from Kathy Kolbe’s book “Pure Instinct” which is available from Kolbe Corporation through their website www.kolbe.com. It is possible that some of the concepts I discuss will not be clear to the reader who has not read the earlier articles, I [...]
« The John Lewis Secret to Customer Service – what can you learn? | Main | Use your initiative? Far too dangerous »
By alun | February 11, 2010
Topics: Blog, Personal | No Comments »